Privacy Policy

Silk & Thames Ltd — Privacy Policy
Last updated: September 2026

1. Who We Are

Silk & Thames Ltd (“we”, “us”, “our”) is registered in England and Wales. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We may collect the following personal data:

Full name and company name
Email address and phone/WhatsApp number
Business information (product category, turnover)
Communications and enquiry details

3. How We Use Your Data

We use your data to:

Respond to your enquiries and provide our services
Process service agreements and payments
Send service updates and relevant communications
Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your data on the basis of:

Contract — to deliver services you have engaged us for
Legitimate interests — to respond to enquiries and improve our services
Legal obligation — to comply with UK law

5. Data Sharing

We do not sell your personal data. We may share data with:

Companies House and HMRC (as required for registrations)
Trusted service providers (e.g. accountants, legal advisors) under confidentiality agreements

6. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations, typically 6 years in line with HMRC requirements.